How can we help?
Pick whatever is closest to what you are stuck on. If nothing fits, write to us — a real person reads it.
I cannot sign in
Reset a forgotten password from the sign-in page — the link is emailed to you and works for 30 minutes. If no email arrives, check your spam folder first, then contact us and we will set you up by hand.
Reset my passwordWhere are the books I bought
Everything you have bought sits in My Bookshelf, on any device you sign in from. Nothing is ever emailed as a file, so there is no attachment to lose.
Open My BookshelfAn order or a delivery
Your order history shows what you bought, what you paid and where a physical item has reached. Receipts download as a PDF from the same place.
See my ordersQuestions people ask most
Consultations, appointments, prescriptions, the digital library, payments, privacy and security — answered in Dr Mohan's own words.
Read the FAQA consultation or appointment
Find your booking, join the video call, and read the prescription afterwards. Every consultation stays in your dashboard.
Open my dashboardMy account and security
Change your password, review where you are signed in, and manage two-step verification and your linked mobile number.
Account securityTalk to a person
If none of the above fits, write to us. Tell us what you were trying to do and what happened instead — that is usually enough for us to fix it without a second message.
Contact usIn an emergency
This site is not for emergencies and nobody here is watching for urgent messages. Call your local emergency number or go to the nearest emergency department.