Frequently asked questions

Open the Telemedicine section, choose a doctor and pick a slot that suits you. You will need an account so your appointment, prescription and reports stay in one place. After payment the booking is confirmed instantly and the join link appears on your dashboard shortly before the appointment time.

The consultation runs inside the site over a secure video connection — nothing to install. Please join a couple of minutes early from a quiet place with a stable connection. Keep any recent reports and your current medicines to hand so the doctor can see them.

Yes. Open the appointment from your dashboard and use the reschedule or cancel option. Please give as much notice as you can so the slot can be offered to someone else. For anything urgent, contact us directly and we will help.

The doctor issues a digital prescription after the consultation. It appears in your account under the appointment, where you can view or download it as a PDF at any time.

Books are read inside the site in a secure reader, one page at a time. Every book has a free preview you can read before buying — no account needed for the preview. Once you buy a book it stays on your bookshelf permanently, with your bookmarks, notes and reading position.

Yes. Open a book and use "Save for offline reading" — the pages are stored inside your browser so you can keep reading without a connection. The copy is not a shareable file, it clears when you sign out, and it removes itself automatically after about a month.

The books are protected: each page is delivered individually and watermarked, so the whole file is never handed over. This is what makes it possible to publish the material at an affordable price. Your access does not expire — you can re-read a purchased book as often as you like.

Payments are handled by Razorpay, which supports UPI, major debit and credit cards, net banking and popular wallets. We never see or store your card details.

Yes. The whole site runs over an encrypted (HTTPS) connection, clinical notes and reports are encrypted before they are stored, and only you and the doctor treating you can open them. See the Privacy Policy for the full detail.

No. Online consultation suits follow-ups, reviewing reports, medication questions and ongoing conditions. It is not appropriate for an emergency. If you have chest pain, breathing difficulty, severe bleeding, fainting or any sudden severe symptom, go to your nearest emergency department or call your local emergency number immediately.